Refund Policy

Last Updated: August 2026

Thank you for shopping with TIMELESS CAPS. This Refund Policy applies to all purchases made via our official website https://timeless-cap.com/.

Eligibility for Returns

Customers may request a return or refund within 30 calendar days from the date of delivery. To be eligible for a return, items must be unused, unwashed, and in original condition with all original tags and packaging intact. Damaged, worn, altered, or personalized custom items are not eligible for return.

Return Process

Before returning any products, you must contact our customer support team at ahmad03039598765@gmail.com with your order number and return reason. We will provide you with official return instructions.

Return Shipping Fee

Customers are responsible for all return shipping costs. We will cover return shipping fees only if the item is defective, damaged upon arrival, or shipped incorrectly due to our mistake.

Refund Processing

Once we receive and inspect your returned items, we will approve or reject your refund request. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that bank processing delays may apply and are beyond our control.

Damaged & Defective Items

If you receive a damaged or defective product, please submit clear photos or videos to our support team within 7 days after delivery. We offer free replacement or full refund for verified defective orders.

Final Sale Items

Discounted, clearance, and special promotional items are final sale and cannot be returned or exchanged.